How to Resolve a Dispute with a Buyer/Freelancer on AmaJova

Disputes can occasionally arise between buyers and freelancers on AmaJova. The platform provides a structured dispute resolution process to ensure fairness for both parties. Follow these steps to resolve a dispute effectively.

Step 1: Communicate with the Other Party

• Before escalating, try to resolve the issue directly by discussing the concerns via AmaJova’s messaging system.

• Clearly outline the problem and suggest possible solutions.

Step 2: Review the Service Agreement

• Check the terms of the service agreement, including the scope of work, deadlines, and any previously agreed-upon terms.

Step 3: Use the Dispute Resolution Tool

• If direct communication does not resolve the issue, navigate to your Order Details and click Open Dispute.

• Provide clear reasons for the dispute and attach any supporting evidence such as messages, work files, or screenshots.

• Provide clear reasons for the dispute and attach any supporting evidence such as messages, work files, or screenshots.

Step 4: Await Mediation from AmaJova Support

• AmaJova’s support team will review the dispute and mediate between both parties.

• You may be required to provide additional evidence to support your claim.

Step 5: Follow the Resolution Decision

• The support team will issue a decision based on the evidence provided.

• Possible outcomes include a partial or full refund, revisions, or a request for additional work.

• Stay professional and respectful throughout the process to ensure a smooth resolution.

By following these steps, buyers and freelancers can resolve disputes fairly and efficiently on AmaJova.