Understanding AmaJova's Dispute Resolution Process

At AmaJova, we strive to ensure a smooth and secure experience for both buyers and service providers. However, disputes may arise, and our dispute resolution process is designed to provide a fair outcome for both parties.

Once a dispute is submitted, AmaJova’s support team will review the case and may take the following steps:

• Request additional evidence or clarification from both parties.

• Analyze the transaction details, communication, and service delivery status.

• Propose a resolution based on AmaJova’s policies.

After reviewing all information, AmaJova will issue a final decision, which may result in:

• A full or partial refund to the buyer.

• Payment release to the service provider if the work meets the agreed terms.

• A request for modifications or a compromise settlement.

• Both parties are required to comply with AmaJova’s resolution. Continuous disputes or non-compliance may lead to account penalties or restrictions.

• Disputes should be raised within the allowed timeframe specified in AmaJova’s policies.

• AmaJova reserves the right to make the final decision based on platform rules and provided evidence.

• Engaging in fraudulent activities or providing misleading information during a dispute can lead to account suspension.